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We are seeking a Director for Helpline Project Management, who will serve as a key expert in project management methodologies and will oversee the project management process across all Helpline projects.
Position Description:
Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.
In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.
HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:
HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30 states, with a homebase in Boston’s Chinatown neighborhood.
As part of our Public Health Services, HRiA manages an extensive portfolio of behavioral health initiatives, including statewide substance use helplines in Vermont and Oregon and substance use and problem gambling helplines in Massachusetts and Illinois. Collectively we refer to these projects as “The Helplines.” We use a trauma-informed, harm reduction approach to support people seeking services for substance use and problem gambling. Most Helpline team members have a functional focus and work across multiple Helpline projects. This ensures consistency in approach across projects and allows us to apply learnings and enhancements as each project grows and evolves.
The helplines comprise state-specific websites and online portals, as well as a single, centralized contact center that manages calls, chats, and texts from residents of all our Helpline states. The Helplines connect consumers with comprehensive, accurate, and current information about and referrals to treatment, harm reduction, prevention, and recovery services available in their states. See below for more details about our Helplines.
Project Funder Operated by HRiA since URL
MA Substance Use Helpline Massachusetts Department of Public Health, Bureau of Substance Addiction Services 1997 www.helplinema.org
IL Helpline Illinois Department of Human Services, Division of Substance Use Prevention & Recovery 2017 www.helplineil.org
VT Helplink Vermont Department of Health, Division of Substance Use Programming 2020 www.vthelplink.org
MA Problem Gambling Helpline Massachusetts Department of Public Health, Office of Problem Gambling Services 2020 www.gamblinghelplinema.org
IL Problem Gambling Helpline Illinois Department of Human Services, Division of Substance Use Prevention & Recovery 2022 www.areyoureallywinning.com
We are seeking a Director of Helpline Project Management to oversee the strategic direction of multiple Helpline projects and project management methodologies. This role is crucial in ensuring the successful delivery of services as part of our mission and commitment to harm reduction principles and a trauma-informed approach
Position Description
The Director, Helpline Project Management, will serve as a key expert in project management methodologies and will oversee the project management process across all Helpline projects. They will serve as a leader in the planning, execution, delivery, and allocation of resources . The Director will supervise the individual project managers responsible for each of the Helpline projects. They will work collaboratively with the Helplines Contact Center, Marketing, Data, Technology, and other teams to develop strategies for the administration of the portfolio of Helpline projects, including development of standard project management documents and processes. The Director will collaborate across the team with Managers, leadership, and other staff to ensure that programmatic activities are in line with best and promising practices. with team members to ensure continuous quality improvement and consistency in approach across Helpline services and activities. Our approach is inclusive, based on harm reduction principles, and is trauma-informed. The ideal candidate will have experience applying one or more of these lenses to their work. The Director will contribute to programmatic growth, including leading and contributing to proposals, scopes of work, and sharing lessons learned and insights to promote HRiA as a thought leader as appropriate.
This is an exempt, full-time position that either can be based in the Boston office or fully remote anywhere in the US. The salary range for this position is $100,000-$120,000, depending on skills and experience.
Duties and Responsibilities:
Management
Project
Thought Leadership
New Business Development
Candidate Qualifications:
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.
How to Apply:
To apply, submit your resume and cover letter online.
HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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#J-18808-LjbffrFull Time
$152k-193k (estimate)
06/27/2024
07/15/2024