We’re hiring a Senior Account Director to join our growing Account Management division at EMARKETER, the leading provider of research focused on digital transformation.

As a Senior Account Director on the Agency Team, you will focus on ensuring customer success, retention and growth; while constantly looking for opportunities to broaden relationships within our largest and longest term holding company agency clients. This Senior Account Director will be responsible for leading a book worth approximately $2 Million, overseeing holding company relationships, while also managing and growing agency relationships and contracts within those holding companies.

This is an exciting opportunity for someone who is a creative, proactive problem solver with a dedication to client success, and a strong sales acumen. This person will have experience navigating and selling into complex organizational structures, and building relationships at C-Level.

The Ideal Candidate is:

• Committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.
• A strategic problem solver and negotiator who understands clients’ needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals.
• A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations.
• A results driven and a tenacious go-getter who’s excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed- your goals and know how to make it happen.
• A sales minded professional with an aptitude for building long-term relationships. You’re always looking for ways to optimize.

Key Responsibilities:

• Manage day to day relationships with portfolio of 30 clients and develop account specific and holding company specific strategies
• Establish strong relationships with key client contacts; build advocates through value-driven conversations and solutions at every level of the holding company: agencies, geographies, practices, networks, and corporate
• Maintain consistent level of client activity, specifically call volume and inbound/outbound to senior level client contacts
• Establish a clear value proposition that demonstrates the impact of EMARKETER on a client’s business
• Identify budget contributors and gain experience selling via a multi-threaded approach
• Effectively negotiate contracts with a focus on retention and growth
• Consultative selling, which meets the needs of our business and clients
• Collaborate with Strategic Business Development Director on the Team to cross-sell and upsell new products, based on client needs
• Add to strong team culture, focused on collaboration and driving success

Desired Skills and Experience:

• Full sales cycle Account Management experience working with a book of $1Million in ACV
• Dedication to client success with a proven track record for establishing value propositions which align with client’s business needs and challenges
• Ability to form multi-threaded relationships
• Proven track record of quota attainment
• Agency facing client experience, or agency experience preferred
• Prior experience in research sales, B2B sales, and/or SaaS is preferred

Salary & Benefits:

• Base salary: $115,000-$145,000 (dependent on skills & experience)
• Additional competitive commission plan
• Medical, health & vision
• 401k plan with match
• Additional benefits including commuter benefits, phone reimbursement, gym membership discounts etc.