39 Customer Service Rep Jobs in Waukesha, WI
Jobot is Hiring a Customer Service Rep Near Waukesha, WI
This Jobot Job is hosted by: Charlie Jerla
Are you a fit? Easy Apply now by clicking the "Apply On Company Site" button and sending us your resume.
Salary: $40,000 - $52,000 per year
A bit about us:
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Our client has served as a dedicated partner to restaurants, breweries, and distilleries all over the country. We ensure our clients' immediate and ongoing success by providing them with strategic guidance and essential products for peak performance.
Why join us?
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- Health
- Vision
- Dental
- 401k
- PTO
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The Customer Service Rep is the vital first point of contact for our clients customers as well as providing support to their outside sales team. The primary focus of the position is to support their customers and outside sales team to final resolution of any issues they encounter; the ability to research products, assist with quoting product and order entry. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries.
Responsibilities:
- Provide highest quality customer service and support to sales team and customers.
- Exceptional organizational skills with the ability to manage a high level of email and work autonomously.
- Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
- Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.
- Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve UPS tracking, freight quotes, rush orders and credit issues among a variety of other requests.
- Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
- Work with customer, internal graphics team and suppliers to create accurate art proofs/revisions to be utilized for production.
- Communicate with sales and purchasing to inform them of possible product and sales problems.
- Problem resolution for customer complaints or delivery issues.
- Respond to requests via phone, email or chat requests.
- Associates Degree Preferred or 4 years of customer service experience
- Proficient in Microsoft Outlook, Excel, and Word
- SAP experience is a plus
Job Summary
Full Time
$32k-40k (estimate)
05/09/2023
07/23/2024
jobot.com
IRVINE, CA
200 - 500
2014
Private
TIM MURPHY
$50M - $200M
Related Companies
About Jobot
Jobot is a California-based recruiting and staffing firm that provides experienced recruiters for businesses.
The job skills required for Customer Service Rep include Customer Service, Billing, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
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