22 Customer Service Specialist Jobs in Statesboro, GA
Jobot is Hiring a Customer Service Specialist Near Statesboro, GA
Job details
Experienced in customer service in an industrial manufacturing environment? Take a closer look!This Jobot Job is hosted by Jenner Wiggins
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Salary $50,000 - $60,000 per year
A Bit About UsWe are a manufacturer of liquid flow meters, equipment, and engineered measurement solutions for the petroleum and industrial markets. We design, engineer, and manufacture world-class measurement and control solutions. Our ISO-certified facility contains one of the largest flow calibration centers in North America. We also have an in-house service center that specializes in the repair, remanufactured, and recertification of all our products, in addition to meters and valves from other manufacturers.
Why join us?
- Family-owned company that has been around for almost 100 years!
- Collaborative team environment where everyone knows each other!
- An industry leader in the products we offer!
- Technical Support Provide technical assistance to customers regarding the installation, operation, maintenance, and troubleshooting of flow meters and valves used in our industry.
- Issue Resolution Diagnose and resolve fundamental technical problems related to our products, working closely with customers to ensure minimal downtime in their operations.
- Escalate complex issues to specialized teams when necessary.
- Product Guidance Offer expert advice on selecting and using flow meters and valves to meet specific operational needs. Provide recommendations based on customer requirements and industry best practices.
- Quotes and Orders Prepare accurate customer quotes based on their specific needs and requirements. Enter orders into the system and ensure they are processed efficiently and correctly.
- Documentation Maintain detailed records of customer interactions, technical issues, quotes, orders, and solutions.
- Customer Communication Communicate clearly with customers to understand their technical challenges, provide solutions, and ensure they receive accurate quotes and timely order processing.
- Collaboration Work closely with planning, purchasing, manufacturing, and engineering teams to ensure customer orders are on track.
- Communicate any changes in delivery schedules to customers to manage expectations and maintain satisfaction.
- Customer Satisfaction Strive to meet and exceed customer expectations. Ensure that customer support processes align with industry standards and the company’s quality objectives.
- Terms and Conditions Possess a basic understanding of the terms and conditions of orders, including payment terms, warranties, and other contractual obligations.
- Incoterms Knowledge Understand how they apply to shipping and delivering products, ensuring customers are informed of their responsibilities and liabilities in international transactions.
- Education Technical diploma in a relevant field (e.g., Mechanical Engineering Technology, Process Technology, or similar). Equivalent industry experience may be considered.
- Experience 3 years of experience in a technical support role
- Technical Expertise Basic understanding of technical matters
- Problem-Solving Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
- Customer-focused Interpersonal skills and a customer-oriented mindset.
- Team Collaboration Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Attention to Detail organizational skills with the ability to prepare accurate quotes and enter orders.
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Job Summary
Full Time
$40k-51k (estimate)
09/06/2024
10/04/2024
jobot.com
IRVINE, CA
200 - 500
2014
Private
TIM MURPHY
$50M - $200M
Related Companies
About Jobot
Jobot is a California-based recruiting and staffing firm that provides experienced recruiters for businesses.
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Customer Support, Planning, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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