High-Growth Organization, seeking Service Desk Manager for IT/DevOps!
This Jobot Job is hosted by: David DeCristofaro
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Salary: $90,000 - $130,000 per year
A bit about us:
Based in Los Angeles, CA and founded in 2012 by a team of proven entrepreneurs in the industry, we are a fast-growing startup that is revolutionizing the mobile gambling space in the United States! We are the 1st in the Industry to have legalized mobile gambling in the United States. With over 3 dozen issued patents, we are one of the most well-funded startups in Los Angeles, in one of the largest entertainment segments on the planet, in gambling.
If you consider yourself to have a proficiency in Ruby on Rails development and/or Golang development, please read on...
Why join us?
Do you want to step into an established start-up with the opportunity to grow your career and your bank account? We do too!

• Competitive Base Salary!
• Extremely Competitive Equity Package!
• Flexible Work Schedules!
• Accelerated Career Growth!

Job Details
We are seeking a driven and passionate Service Desk Manager to lead the efforts around platform services incident response.
Responsibilities:
1. Oversee the daily operations of the Service Desk, ensuring that platform issues are addressed and resolved
2. Mapping service issues/bugs to the correct Engineering teams
3. Lead the team in identifying, troubleshooting, and resolving platform incidents
4. Interface with Executive Leadership to get buy in on strategies and improvements within service management
5. Drive continuous improvement initiatives to increase efficiency and improve performance.
6. Conduct root cause analysis for major incidents and develop strategies for prevention.
7. Coordinate with Software Engineering and DevOps teams to diagnose and troubleshoot complex platform issues.
Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of 5 years of experience in a Service Desk Manager role or similar.
3. Solid understanding of ITIL principles and practices. ITIL Certification is a plus!
4. Must have understanding of platform architecture to effectively map issues to the correct engineering teams.
5. Experience managing small IT teams
6. Experience with Jira (JSM)
7. Experienced with Datadog or Splunk is a plus
8. Knowledge of scripting and automation techniques using Python, Bash, PowerShell, or similar will be a plus.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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