Description
About the Role:
The HR Service Desk Analyst is primarily responsible for the delivery of day to day HR activities to employees, Supervisors, and Managers, ensuring that the company upholds best practices and remains legally compliant The HR Service Desk Analyst will report to the People Operations Manager.
You're excited about this opportunity because you will...
Get your foot in the Client at our amazing company!
Build your HR resume and have an opportunity for an upward career trajectory.
Enhance the employee experience for our employees (exempt & non-exempt).
Develop and enhance our HR policies and procedures.
Work closely with seasoned HR professionals and incredible business leaders.
What You'll Do
Manage HR service desk tickets submitted by employees and internal stakeholders for things like manager changes, job detail changes, etc
Provide high-level support for general HR inquiries in relation to Compensation, HR Policy, and Benefit programs
Ensure data integrity in Workday by providing guidance and troubleshooting steps to make sure employees have the right manager, job profile, business title, etcand validate any corrections with cross functional partners and managers
Adhere to department level policies and processes and answer questions for employees on these department specific approaches when they arise
Support the HR Manager and HR Business Partners with ad-hoc requests during critical annual cycles like performance review and compensation planning
Provide support on HR process improvements and initiatives
You will have a high level of access to confidential and business information and will be expected to maintain a high degree of confidentiality and discretion with regard to all matters, data, and documents
We're excited about you because...
You have at least 2 years working in a professional environment.
You have strong computer skills, including Google suite.
You have experience working in/with Workday.
You have a strong interest in a career in Human Resources and tech
You are a problem solver with a high bias for action.
You are all about providing an amazing experience for your "customers."
You're a strong multi-tasker with an exceptional ability to prioritize and manage time effectively - you are a natural problem solver who can easily navigate competing priorities without losing sight of critical tasks
You're naturally curious and have a self-starter personality - you always look for ways to innovate and improve, and don't need to wait for people to tell you what to work on
You can't help but ask what, why, and how.
You're an outstanding communicator who builds strong working relationships
You're gritty and able to hustle.
You have excellent judgment and the ability to make sound decisions independently