ESSENTIAL DUTIES AND RESPONSIBILITIES :

The below statements are intended to describe the general nature and scope of work being performed by this position.

This is not a complete listing of all responsibilities, duties and / or skills required.

Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Client's Agency specific Software system(s).

Prepare, organize, print, and assemble various material used in a variety of agency functions.

Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.

Review and process information for both owner and participant terminations from the HCV program.

Provide data entry support for the Housing Choice Voucher Managers.

Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.

Open, log and destitute departmental internal and external mail.

Create organize and send correspondence and other communications to clients.

Assist with lease and contracts, applying and removing payments holds / abatements, scheduling appointments, filing, faxing, scanning, and copying of documents.

Conduct unit and owner background checks on RTAs.

Perform rent reasonable assessments and set up units in system.

Open, create, distribute, log, verify, note, and track various agency mailings.

Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program.

Provide desk coverage for lobby areas within the agency.

Operate various types of office equipment.

Assist in briefings, with recertification appointments and other departmental / agency functions.

Provide customer service in accordance with Client's Gold Standards to both internal and external clients, community stakeholders and other agency contacts.

Perform any other duties as assigned.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each competency satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

DESIRED QUALIFICATIONS :

Demonstrated strong customer service skills.

Type at least 55 wpm after errors are deleted.

Demonstrated proficiency in word processing applications, preferably Microsoft Word.

Good working knowledge of electronic spreadsheets, preferably EXCEL.

Good basic knowledge of English grammar, punctuation, and composition.

Demonstrated ability to maintain confidentiality.

Strong telephone skills.

Ability to maintain confidentiality.

EDUCATION / EXPERIENCE / CERTIFICATIONS :

High school diploma or equivalent.

One (1) full year of clerical work experience.

Education : High School

Last updated : 2024-08-20