Job Description
We are looking for a ServiceNow Technical Consultant to specialize in Virtual Agent.
What You'll Do
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
Deliver a high level of knowledge and customer service within the ITSM Suite
Explain the offerings available with the ServiceNow ITSM Suite
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
Implement Virtual Agent processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manages work against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Flexible and has the ability to manage multiple projects concurrently
What You'll Need
Required:
Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
5 years of ServiceNow Development
Virtual Agent experience
Background in either software development or IT Service management
Understanding of ITIL concepts and IT Service Management practices
Understanding of Agile based approach to software development
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability
Preferred:
ServiceNow Admin (or higher) certifications
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
ITIL certification

Education: Bachelors Degree
Additional client information: