2 Client Representative Jobs in Edinburgh, IN
Jobs for Humanity is Hiring a Client Representative Near Edinburgh, IN
Company Name: FIS Global
Job Description Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : No Degree
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The TeamClient Delivery UK support UK and Nordic clients who invest in UK domiciled OEIC and Luxembourg domiciled SICAV fund ranges. They are the client face of our business, servicing client enquiries received by phone, email or other written correspondence. Most activities will relate to retail and corporate customer servicing, transaction processing, record keeping, shareholder reporting and you’ll also assist in resolving complex enquiries from business partners. You may also be involved in projects and initiatives to improve the customer experience.
What You Will Be Doing
- Answer all customer enquiries received via telephone, fax, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other departments as required.
- Learn the client register systems to service these clients effectively.
- Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
- Understand AML and KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
- Participate in business process improvement activities to Identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
- Keep up to date on client products, market conditions and regulatory requirements, to ensure that you can operate effectively and make suggestions that are in the best interest of the customer, funds, and enterprise.
- Experience of working in Asset Management working with UK Investment products, e.g., OEICs. Knowledge of Offshore SICAV products would be a bonus but not essential.
- Strong customer service experience
- Strong verbal and written communication skills with a high attention to detail.
- Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times,
- Good organisational skills and an ability to perform under pressure whilst maintaining high standards.
- Completion of or confirmation of studying towards the Investment Operation Certificate – IOC would be beneficial to a candidate
- Attractive benefits including private medical cover, dental cover, and travel insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefit
- Hybrid working model
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Job Summary
Full Time
$51k-66k (estimate)
06/22/2024
07/19/2024
The job skills required for Client Representative include Customer Service, Written Communication, Initiative, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Representative positions, which can be used as a reference in future career path planning. As a Client Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Representative. You can explore the career advancement for a Client Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Representative job description and responsibilities
Provide excellent services and ensure client satisfaction.
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Maintain positive and long term client relationships for business growth.
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Client Representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Representative jobs
A client representative speaks for, acts on behalf of and occasionally makes decisions for his client.
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Client Representatives have distinct personalities.
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Client Representatives may be full-time or part-time.
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Focus on Common Complaints & Provide Solutions.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Client Representative.
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