Company Description

Job Description

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Job Description

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the role

As an Internal Communications Manager, you will serve as our Internal Communications Business Partner for the Worldpay CTO team. Manage development, production and implementation of people-centric communications, day-to-day activities of professional and clerical staff and translate business goals into appropriate communications strategy to accomplish goals.

What you will be doing:

• Partners closely with the CTO (Chief Technology Organization) to deliver communications for people programs.
• Develops and manages the execution of strategic communication plans and the implementation of communications tactics
• Advises senior management in our Chief Technology Organization on communications initiatives to support company objectives
• Manages the development, production and implementation of internal communications
• Consults with internal clients to develop appropriate communications solutions and utilizes communications methods and techniques to develop strategic approaches to meet client objectives
• Analyzes communications policies, procedures, and standards for efficiency and effectiveness based on the needs of the target audiences and select appropriate communications vehicles
• Determines need for and content of graphics to explain and enhance written materials and edits materials for content, grammar, format, etc.
• Gains approval on materials from appropriate personnel, reviews final copy of materials to ensure correctness and readiness for production and arranges for production and distribution of materials
• Coordinates projects by determining project scope, deadlines and resources
• Meets with internal customers requesting communications to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc.
• Directs the development of communications vehicles, e.g., management briefs, videos, special events, verbal and written presentations.
• Coordinates projects and oversees all phases of production, e.g., planning, writing, producing with internal/external vendors. May negotiate contracts with vendor management to support communications needs, objectives, budget and time frames.
• Conducts surveys to obtain feedback from employees regarding CTO communications
• Coaches company representatives to maximize the effectiveness of their presentations to internal audiences
• Be a student of the business and over time learn how the CTO function works and supports the success of the wider Worldpay COO function and overall enterprise
• Performs staff leadership role and promotes motivation through effective management and mentoring
• Maintains budget as required and ensures all financial objectives and expectations are met
• Maintains history file of communications
• Support content and agenda in conjunction with CTO leadership office
• Other related duties assigned as needed

What you need:

• Excellent written and verbal communication skills are required, along with proven communication planning, execution, and measurement
• Ability to influence and partner within organization
• High energy and positive attitude to work with varying stakeholders and get them through to the “final mile” of action and outcomes
• Persistent and relationship-focused
• Experience in technical communication
• Ability to respond to assignments with little or no notice, manage shifting priorities and operate in ambiguity
• Must have the ability to handle conflicts and successfully manage multiple projects concurrently
• Must be able to exercise sound judgment independently
• Strong organizational and time management skills
• Strong attention to detail and interpersonal skills
• Some limited travel may be required
• Email marketing experience, preferably Marketo is preferred

What we offer you:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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