Job Description

RV Service Advisor 2.8 out of 5 Johnstown, CO 80534 $29,000 - $72,000 a year - Full-time Lazydays Support Services LLC. 207 reviews Profile insights Find out how your skills align with the job description Skills Do you have experience in Sales ?

Yes No Job details Here's how the job details align with your . Pay $29,000 - $72,000 a year Job type Full-time Location Johnstown, CO 80534 Full job description SUMMARY : This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.

ESSENTIAL JOB FUNCTIONS - Meet & Greet daily appointments as needed - Perform detailed write-up of customer's concerns. - Inspect all incoming coaches for existing physical damage, and note as required, with customer's signature.

• Have customer sign liability disclosure form on all coaches coming in for service. - Obtain or write necessary estimates of needed repairs.
• Handle paperwork in accordance with warranty / retail procedures. - Obtain customer credit card information for all retail repair orders, before work is started.
• Maintain communications with Service Manager and customers; keep customers informed on status of repairs. - Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
• Return all phone messages in a timely manner. - Keep all paperwork and repair orders current. - Go over all completed paperwork personally with customer upon pickup.
• Assure customer receives invoiced Repair Order (RO). - Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
• Prepare required reports. - Pre-invoice all service repair orders and insure customer's keys and paperwork are delivered to the cashier - Ensure all documentation is provided when required - either by manufacturers or company process - Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators - Add jobs to open repair orders as needed by advisors, techs and delivery managers.
• All service coordinators are cross trained and can fill in when needed - either satellite locations or as sublet coordinators.
• Attend all company required meetings and training. - Additional responsibilities as requested or required. QUALIFICATIONS and EXPERIENCE - Valid Driver's License issued by worked-in state and clean driving record to meet insurance requirements - Professional in appearance and conduct.
• Excellent time management skills; ability to multitask and re-prioritize as needed. - Ability to resolve problems with minimal supervision / direction.
• Ability to read and comprehend instructions and information. - Trainable in vehicle mechanical / technical operations.
• Sales and Quality Assurance experience preferred. - Must have excellent customer service and communication skills, both verbal and written.

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Last updated : 2024-06-25