Job Description:
Our Site Reliability Engineering group within Enterprise Infrastructure combines Operations Excellence with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation, Observability & Chaos Testing.
The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE. We are looking for a Systems Thinking, SRE Engineer who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, automation, automation, automation!
The Expertise You Have

• Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus
• 5 years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale.
• 1-2 years of experience in Cloud development (AWS) and migration skills; Experience with building and operating highly resilient platforms in AWS cloud environments
• 2-4 years of experience in software development with Python, NodeJS, or Java with a focus on SDLC and automation
• Hands-on experience with container orchestration, preferably with Kubernetes
• Experience operating and implementing distributed & highly concurrent service-based

The Skills You Bring

• Ability to automate with various scripting languages (Python, Shell scripting, etc.)
• Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)
• Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines
• Hands-on Kubernetes skills and knowledge.
• Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc.)
• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
• Proven experience in maintaining scalability and resiliency of complex environment.
• Proven experience in implementing advanced observability practices and techniques at scale.
• Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)
• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
• Ability to triage, execute root cause analysis, and be decisive under pressure
• Experience managing and interpreting large datasets using query languages and visualization tools
• Proficient communication skills with an ability to reach both technical and non-technical audience
• Ability to learn new software, method and practices and bringing them to our developers
• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships

The Value You Deliver

• Help define and execute a comprehensive reliability and observability strategy, ensuring that Fidelity’s systems are always available when our customers need them.
• Bring together technical, procedural, and financial data to reduce toil and increase efficiency
• You will execute plans for technical standardization and process refinement within the engineering organization, especially for Site Reliability Engineers.
• Troubleshoot stack-wide engineering issues related to hardware, software, network, applications, and cloud service providers.
• Coach peer SREs and development teams on how to build highly available systems

Certifications:
Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling 800-835-5099, prompt 2, option 3.
We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.