44 Customer Service Manager Jobs in Miamisburg, OH
JobsInLogistics.com is Hiring a Customer Service Manager Near Miamisburg, OH
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The Customer Service Manager is to lead the Dayton CSR team to ensure that all orders and quotes (intercompany and direct), placed into the Dayton operations, are processed within exisiting business rules for leadtimes, pricing programs, and sales strategies. They will be the subject matter expert and trainer for order management and pricing.
Additionally, this role will serve as pricing analyst and coordinator for the US business unit. Duties include: Pricing analysis against standardized sales strategy, collaboration with sales team, senior leadership, and finance to create pricing programs within SAP, and uploading/correcting price lists and sales orders.
Essential Responsibilities
- Manages the CSR department.
- Serves as back up to the CSR team.
- Principal trainer for order management (CSR responsibilities) and pricing regarding the ERP system (power user).
- Serves as Dayton pricing analyst and coordinator with associated responsibilities for all product lines distributed and sold in the US, Central and South America.
- Coordination and support of all branch locations for OM and pricing issues.
- Inside sales, as required, to support existing, potential, and former customers regarding retention, product, and service satisfaction.
- Math and Analytical Skills
- Microsoft Office Proficiency
- SAP database experience
- Bachelors Degree in Business or 7 plus years experience in customer service management.
- SAP experience preferred
- Inside sales experience preferred
Job Summary
Full Time
Business Services
$74k-93k (estimate)
06/07/2024
07/04/2024
jobsinlogistics.com
North Miami Beach, FL
50 - 100
Business Services
Related Companies
The job skills required for Customer Service Manager include Customer Service, Leadership, Collaboration, Microsoft Office, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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