22 Supervisor, Customer Service Jobs in Santa Fe, CA
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JobsInLogistics.com is Hiring a Supervisor, Customer Service Near Santa Fe, CA
- Bachelor's degree or equivalent related work or military experience
- 3 years of supervisory experience
- Experience with Microsoft Office
- Experience with a CRM
- Available to work extended hours when necessary and travel occasionally
- Experience building and improving processes and establishing metrics to track and illustrate performance
- Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or supply chain environment
- Able to multitask, prioritize workload under pressure and meet deadlines
- Exceptional problem-solving skills
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
- Coordinate and supervise the daily activities of the customer service team to achieve a superior level of customer satisfaction
- Work directly with customers to research and resolve complex customer inquiries by identifying root causes and developing effective solutions
- Act as the escalation point for customer care, both internally and externally
- Hire, motivate and develop direct reports; promote a high level of employee engagement
- Support and occasionally fill in for teammates in the service center or district
- Ensure customer expectations are met and always act with the customer's best interest in mind; advocate for best-in-class customer experiences and a customer-focused XPO culture
- Research, develop and monitor metrics and key performance indicators and provide appropriate reporting to senior management
- Proactively work with Operations, Sales, Marketing and Communications to continuously improve business practices and processes
In addition to base salary, employees may be eligible for a sign-on bonus, annual and long-term incentive awards, and an equity buyout award. This is an incentive-based position, which may include bonuses, incentive or commission plans.
About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Job Summary
Full Time
Business Services
$74k-97k (estimate)
06/29/2024
06/30/2024
jobsinlogistics.com
North Miami Beach, FL
50 - 100
Business Services
Related Companies
The job skills required for Supervisor, Customer Service include Customer Service, Problem Solving, Microsoft Office, Communicates Effectively, Customer Care, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor, Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor, Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor, Customer Service positions, which can be used as a reference in future career path planning. As a Supervisor, Customer Service, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, Customer Service. You can explore the career advancement for a Supervisor, Customer Service below and select your interested title to get hiring information.
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