JobStack, Inc. is Hiring a Service Technician - Austin Near Austin, TX
Job Duties
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed;
Completes accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
RequirementsMinimum Experience: 3-5 years servicing, integrating, and programming access control systems. Preferred Experience
CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2