COMPANY

Joe & the Juice is a fast-growing freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to 370 stores across 17 countries with more than 4.000 employees worldwide. The brand offers a healthy, convenient, and ambient experience when entering our universe and our concept extends beyond just the products themselves, but about the people behind them. We have an ambitious plan to grow our business to 1.000 stores by 2028 and we are looking for the right talent to join our exciting journey ahead!

We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company’s success; Positive Attitude, Inclusion, Social Ties, and Growth. By simultaneously focusing on having a high degree of Employee Engagement, we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging. If you can relate to this, maybe you will join our family?

JOB SUMMARY

Position title: Customer Care Trainee, Trainee

Reports to: Customer Care Associate, Emilia Nielsen-Mazewski

Location: NYC HQ Office

As a Customer Care Trainee, you will be based in one of our Head Offices and will be an integral part of our Customer Care team. You will be responsible for supporting our local markets and working closely with Operational Management and Legal & Compliance teams.

KEY RESPONSIBILITIES

• Actively engage with customers through various communication channels, including responding to and documenting reviews on platforms like Yelp, Google, Facebook, and TripAdvisor using our Myli platform.
• Manage and process customer care emails, including assisting app users through the JOE-App inbox.
• Track and forward missing receipts, and help customers retrieve lost or missing items.
• Prioritize the Joe & the Juice brand image and maintain a customer-first approach.
• Collaborate with Legal & Compliance teams.
• Communicate closely with local operations.
• Track and report guest feedback trends.
• Log and track repeated IT issues.

KEY QUALIFICATIONS

• Eagerness to learn. You will be trained in all internal processes, platforms, and reporting, with the goal of becoming an expert in your area.
• Fluency in spoken and written English.
• Basic understanding of office software.
• High work ethic.
• A guest-first approach.

We expect flexibility in terms of workload and working hours, including weekends. The position is full-time.

If you are passionate about customer care and want to be part of a dynamic, growing team, we encourage you to apply! Join us at Joe & the Juice and be a part of our exciting future.

THE JUICE – Our Benefits

• Medical/dental/vision coverage
• Commuter reimbursement account through AMERIFLEX
• 401k plan for retirement savings
• Employee meal plan
• Free coffee – duh’
• New parent leave
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally

APPLICATION PROCESS

Job Posting - Submission of Application – Resume Review – Initial Screening – Interviews – Offer – Background Check - Onboarding

DOCUMENTS REQUIRED FOR APPLICATION PROCESS

Resume, list of professional references, documents that confirm authorization to work in the US (if role is offered and accepted).

NOTICE OF NON-DISCRIMINATION POLICY

https://tinyurl.com/joejuicenotice