SHIPPING AND FULFILLMENT MANAGER

Job Purpose Summary: 

The Shipping and Fulfillment Manager oversees private label fulfillment and shipment of all outbound orders. They also manage the Fulfillment and Delivery Specialist.

Reports To: Production Manager

Direct Reports: Fulfillment and Delivery Specialist

Status: Full Time

Shipping & Receiving

• Oversee all wholesale customers’ outbound shipping/freight orders.
• Ensure all outbound orders are processed correctly.
• Maintain and order all shipping materials and supplies for JVG accounts.
• Pull and pack orders for all shipping customers including: Allied Products, Sweetbird Products, and roasted coffee orders.
• Set up freight BOLs and track all shipping orders.
• Monitor shipping methods, run reports, and make recommendations to solve problems and streamline processes in shipping.
• Ensure all inbound freight orders are received physically and entered into inventory system. 

Private Label Fulfillment

• Participate in meetings with private label accounts to build relationships and help troubleshoot challenges.
• Print out and organize shipping orders each morning, assigning tasks to other team members when needed.
• Ensure that all orders are fulfilled accurately and in time for daily USPS and FedEx pickup.
• Ensure all team members helping with fulfillment are following proper fulfillment procedures (FIFO, tidy packing, etc.)
• Communicate regularly with Production Manager to maintain product inventories and prioritize specific production when necessary.
• Ensure daily accuracy of “Finished Product” inventory.
• Maintain and order all shipping materials and supplies for private label fulfillment and freight shipments.

Management 

• Contribute to hiring and onboarding process for Fulfillment & Delivery Specialist.
• Hold regular one-on-one meetings with Fulfillment & Delivery Specialist.
• Give feedback regularly and provide coaching to Fulfillment & Delivery Specialist.
• Thoughtfully compile and present performance reviews; reference pay scale accurately.
• Utilize and file all human resources paperwork correctly.

Job Requirements

• 1 year(s) production and shipping experience.
• Leadership/management experience preferred.
• Excellent communication and teamwork.
• Strong self-motivation and ability to work independently.
• Ability to prioritize and manage time.
• Ability to work with spreadsheets and web-based platforms.
• Ability to work occasional nights and weekends.
• Ability to work on call.
• Criminal background check as required by JVG’s institutional partners.
• A valid NC Driver’s license.
• Prolonged, frequent ingestion of coffee and tea.
• Prolonged periods of constant repetitive motion.
• Prolonged periods of time on feet.
• Ability to lift 50 pounds.

*Please note this position prohibits the wearing of perfumes, colognes, or fragrances.

*All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.