HVAC/R Field Service Technician
About Joe Warren & Sons Co., Inc. (JWS)
Join the Joe Warren & Sons Co. (JWS) family, a steadfast presence in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business based in Norwood, MA, has blended an industry-leading reputation for quality service with a deep respect for our community and team. As we navigate a period of steady growth, we're eager to welcome a Billing Specialist who aligns with our core values: Communication, Accountability, and Respect.
Role Overview: The Field Service Technician collaborates with customers to provide field services, including troubleshooting, diagnosing, installing, maintaining, and repairing Commercial Refrigeration and Ice Machine Equipment. This role will collaborate closely with the Service Manager.
Key Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.

Physical Demand and Driving Requirements
The Field Service Technician role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
Qualifications

• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver's license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

Why Our Technicians Love JWS?

• Ready-to-Go Company Vehicles : We provide well-maintained vehicles equipped with power tools, testing equipment, regeneration tools, gauges, and ladders. Just bring your tools!
• Plentiful Overtime Opportunities : With our robust workforce, you'll have numerous OT chances and a favorable, infrequent on-call schedule. Plus, enjoy on-call incentive pay - double time for holidays, and time-and-a-half for weekends.
• Career Growth : Numerous advancement opportunities await you.
• Mentoring Incentives : Passionate about mentoring? Earn incentive pay by guiding technicians through our in-house Experienced Training Program.

More Reasons to Join JWS? Absolutely!
Unbeatable Benefits:

• Comprehensive Health Coverage : Benefit from medical, FREE dental, and vision insurance tailored to your needs, coupled with a company-funded HSA account.
• Future Security : We offer a competitive 401k with a 4% Safe Harbor Match, life insurance, and both short & long-term disability coverage.
• Rewarding Compensation : Experience a competitive pay structure, regular performance reviews, bonuses, pay increments, and quarterly payouts from our company-wide incentive program.
• Work-Life Balance : Enjoy nine company-paid holidays and generous PTO.
• Referral Program : Earn bonuses with our Employee Referral program.

Empower Your Career :

• Dive into abundant training opportunities and professional development.
• Utilize tuition reimbursement and individual developmental plans (IDPs) to continually upskill.
• Thrive in our 'promote from within' culture, ensuring your dedication and hard work doesn't go unnoticed.

Join us in upholding our core values: Communication, Accountability, and Respect . If you're keen on growing with a family-centric business and making an impact, let's chat.
Salary : $60,000.00 - $100,000.00 per year
We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.
As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.