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In collaboration with the Sr. Manager US Customer Success and the Customer Success Supervisors, the Customer Operations Specialist is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory. The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.
The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.
Major Duties & Responsibilities :Bachelors Degree preferred, combination of education and 3 years commensurate business experience required.
Required Skills & Experience :Joerns Healthcare is an Equal Opportunity Employer, including Disability/Veterans
About Joerns :As a leading partner in long-term post-acute care (LTPAC), we provide access to high-quality products with renowned efficacy and safety.
Weve been at the forefront of innovation for over five decades, from our leading beds and therapy solutions to our lifting and repositioning solutions to the future of patient monitoring and sensor technology.
We are more than a supplier; we are your trusted partner, committed to simplifying your success and enabling exceptional care.
Benefits :Joerns provides a competitive extended health group benefits and retirement savings plan
$24 per hour- based on experience
Min :Full Time
$60k-80k (estimate)
06/23/2024
07/12/2024
joerns.com
CHARLOTTE, NC
500 - 1,000
1889
Private
DAVID JOHNSON
$200M - $500M
Wholesale
Joerns is a manufacturer of home medical equipment and offers clinical support services to help patients in need of acute care.