You haven't searched anything yet.
Join a reputable company committed to providing exceptional customer service with a personal touch, located in Collegeville, Pennsylvania. We prioritize building genuine relationships with our customers and ensuring their satisfaction is our top priority. As a Customer Service Representative, you will be an integral part of our team, addressing customer inquiries, resolving issues, and providing support to ensure a positive experience.
If you thrive in a fast-paced environment, enjoy assisting others, and have a passion for delivering top-notch service, then this role is ideal for you. Join us in creating a welcoming and supportive atmosphere for both our customers and employees. Be part of a team that values teamwork, integrity, and excellence. The James Organization, Inc/Allstate is waiting for individuals who are eager to make a difference and contribute to our collective success.
BenefitsAnnual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Flexible Schedule
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Retirement Plan
Appreciation Lunches
Paid Holidays
Annual Performance Review
Paid Vacation
ResponsibilitiesCustomer Interactions: Engage with customers in a professional and friendly manner to address their inquiries and resolve issues.
Problem Resolution: Assist customers in finding solutions to their problems, providing accurate information and guidance.
Documentation: Maintain accurate records of customer interactions and transactions for reference and follow-up.
Develop insurance quotes.
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
RequirementsCustomer Focus: Strong dedication to providing exceptional customer service and creating lasting positive experiences.
Problem-Solving Abilities: Proven capacity to address customer issues efficiently and resolve conflicts with empathy and professionalism.
Detail-Oriented: Meticulous attention to detail when documenting customer interactions and ensuring accuracy in all customer-related tasks.
Adaptability: Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities and procedures.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
A Property & Casualty insurance license is required.
Computer Proficiency: Familiarity with basic computer applications and the ability to navigate software programs to fulfill customer service tasks.
Full Time
$39k-50k (estimate)
06/24/2024
07/09/2024
The following is the career advancement route for Licensed Customer Service Representative positions, which can be used as a reference in future career path planning. As a Licensed Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Licensed Customer Service Representative. You can explore the career advancement for a Licensed Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Licensed Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Licensed Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Licensed Customer Service Representative job description and responsibilities
A customer service representative deals with customers who have questions concerning products, policies, or services.
03/25/2022: Boulder, CO
Customer service representatives document their exchanges with clients, often using customer relationship management software.
03/10/2022: Sarasota, FL
Since customer service representatives often communicate with clients who have limited knowledge of or are dissatisfied with a product or service, they must be empathetic.
03/09/2022: Lexington, KY
They help customers compare products and services and advise clients about which options meet their needs.
03/26/2022: Lebanon, PA
Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages.
04/05/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Licensed Customer Service Representative jobs
Understand the customer’s expectations.
05/09/2022: Macon, GA
Have a clear escalation pathway.
03/19/2022: Appleton, WI
Ability to use positive language.
04/07/2022: Elkhart, IN
Processing orders and transactions.
03/18/2022: Saint Louis, MO
Providing proactive customer outreach.
02/26/2022: Daytona Beach, FL
Step 3: View the best colleges and universities for Licensed Customer Service Representative.