RETAIL SALES ASSOCIATE - JOHN ATENCIO FINE JEWELRY

John Atencio Goldsmith, Ltd is looking for an experienced Jewelry Sales Associate for one of their Boulder location. The Sales Associate will report to the Store Manager and the Regional manager.. The successful candidate will be able to provide an excellent customer experience, achieve growth and sales targets , meet product and merchandising guidelines and work to create a cohesive selling environment. They must help to maintain superior service and operational excellence that is inherent in the John Atencio brand. The sales associate will be expected to reach out to existing customers, provide excellent customer service while creating a connection with each John Atencio customer during a shopping occasion, and provide consistent customer follow-up and engagement. John Atencio requires that all sales associates perform tasks in a manner that is consistent with company policies and guidelines in line with the team environment and the core values of respect, honesty, and inclusion.

In this luxury designer jewelry setting, the ideal candidate should be knowledgeable, responsible, energetic, friendly, engaging and an experienced sales associate that can work effectively with others in a retail setting. They should have luxury customer retail experience and/or fine jewelry sales experience, and be pro-active in learning the product line, the John Atencio story and difference, collections and design aesthetic, and be comfortable with all aspects of selling in this fine retail environment. Experience in selling diamonds and engagement rings is an advantage.

The John Atencio jewelry collection reflects over 49 years of artistry and dedication to his craft. The rich John Atencio history is about personally inspired designs, meticulous attention to detail, superior craftsmanship and providing each customer with a uniquely John Atencio experience. John is a celebrated designer with six retail stores in Colorado.

Key Responsibilities:

• Learn the product line, and share the John Atencio story, history and collections.
• Consistently meet store and personal sales goals.
• Maintain a positive, engaging, professional, informed, and warm shopping experience.
• Serve as a brand ambassador for the brand, sharing knowledge of John Atencio, his designs, collections, and inspirations.
• Ensure excellent customer service and high levels of customers satisfaction.
• Achieve store targets that drive sales and additional revenue (e.g., Lifetime warranty and care plan, Reviews, Repairs)
• Capture client information at point of sale and actively develop a client base.
• Maintain daily operational support including set-up and breakdown of boutique for opening and closing and cleanliness of the store.
• Actively participate in all merchandising, daily maintenance and inventory activities.
• Ensure proper care and accuracy is taken for all jewelry, diamonds, sales, paperwork, receipts, care plans.
• Effectively handle issues that arise from staff or customers in accordance with John Atencio guidelines.
• Maintain clear communication at all times with store team and outside merchandising team.
• Verify price changes, transfers, and stock are up to date.
• Maintain flexibility to work shifts including evenings and weekends.
• Must be able to fill in as needed.

Skills/Qualifications/Education

• A strong and proven record of sales ability and performance.
• Minimum 2 -years retail jewelry sales or luxury sales and customer experience.
• Knowledge of diamonds and engagement is desirable.
• Customer prospecting skills and use of CRM.
• Strong organizational skills.
• Strong communication and interpersonal skills
• A four-year Bachelor’s degree is desirable.
• Proficient in windows-based software such as excel, work and outlook.
• Knowledge and comfort with POS systems.

Job Type: Full-time Exempt
Salary: Base commission: $55,000-$75,000

Work Location: Denver

Benefits:

John Atencio provides a competitive and comprehensive pay and benefits program. This includes bonus incentives tied to achievement of store and personal sales goals. Our comprehensive health care program is through Co-Advantage/Aetna and includes an elective multi-level medical plan. This includes electives for dental and vision. We offer accrued paid time-off (PTO).

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Commission pay

Experience:

• Fine Jewelry: 2 years (Preferred)

Ability to Relocate:

• Boulder, CO 80302: Relocate before starting work (Required)

Work Location: In person