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THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.
At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.
$20.00/hour
Summary
The Guest Service Representative handles the day-to-day sales and service of Broadway Across America and Broadway.com guests, develops ongoing relationships with our current customers and cultivates new relationships to grow the business, and can handle and work with different types of customers. This role is responsible for providing accurate, efficient, and consistent “world-class” service to our guests, ensuring a dynamic service experience by phone, email, in person, or at an event. Every guest, every occasion, every time. This position is also responsible for being on time to work, having a positive and supportive attitude, showing respect and consideration for your work family, and being an active listener.
Duties and Responsibilities
·Answering phones
·Assisting guests in person
·Processing of tickets sales on multiple ticketing systems, including but not limited to single tickets/renewals/exchanges/reseats/refunds/cancellations/upgrades/reseats
·Reading and responding to guests' emails
·Proofing of materials/emails being sent to guests
·Reviewing website/data entry on the website
·Printing, fulfilling, and mailing tickets
·Database entry and maintenance
·Balancing close-out reports for work done that day and submitting paperwork and monies
·Quality assurance monitoring of calls
·Participating in weekly Team meetings, seminars, and training events as scheduled
·Handling outbound calls which may consist of following up on unrenewed accounts, updating or informing guests of show/date changes, cancellations, payment plan declines, renewal deadlines, priority offers, survey calls about performances, follow-up calls after problem resolution
·Working at the theatre as a Guest Service Representative during performances
·Assisting at promotional functions to support Broadway Across America/Broadway.com
·Participating in the ongoing development and organization of the Service Center and Organization as a whole
·Special projects as directed by Service Center Manager and/or Supervisor
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
·Cooperation
oEstablishes and maintains effective relationships
oActive listener
oPatience
oOffers assistance and support to co-workers
oWorks cooperatively in group situations
oConflict resolution
·Adaptability
oAble to work around unexpected changes of circumstance or workload
oModifies a planned course of action based on new circumstances
oChanges communication style to achieve the best results
·Team Orientation
oFosters team cooperation
oUnderstands team roles and responsibilities
oSupports group problem solving
Qualifications aka KSAOs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
·Basic computer skills
·Critical thinking
·Service orientation
·Reading comprehension
·Oral and written communication
·Time management
Education and/or Experience
·High school diploma minimum
·Prior box office experience, preferred
·Prior experience with ticketing systems, preferred
Communication Skills
·Ability to respond to common inquiries or complaints from customers, partners, or members of the industry
·Ability to write emails that conform to prescribed style and format
·Ability to effectively present information to customers, partners, or members of the industry
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to:
·Work overtime on evenings, weekends, and holidays as needed
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:
·Collaborative culture
·Fast-paced environment
Acknowledgement
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.
VACCINATION REQUIREMENT
All employees working in our offices or affiliated venues are required to obtain and maintain up-to-date COVID-19 vaccinations. Those (i) who are disabled or who have a qualifying medical condition that contraindicates a COVID-19 vaccination, or (ii) who objects to being vaccinated on the basis of a sincerely held religious belief, observance or practice may request an exemption from the vaccination requirement.
EQUAL EMPLOYMENT OPPORTUNITY
The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Full Time
$28k-37k (estimate)
07/17/2024
09/16/2024
The job skills required for Guest Service Representative include Guest Service, Problem Solving, Leadership, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.