Job Overview:

Join our team as an Office Administrator (OA) at John L. Scott’s Mercer Island office. You'll be the primary driver of office efficiency, supporting Broker Associates, and fostering a positive environment. Collaborate with the Office Leader to create a productive and positive office environment and assists with marketing and social media efforts for the office and brokers while managing day-to-day operations. Embrace our core value of "Living Life as a Contribution"™.

Primary responsibilities may include, but are not limited to:

• Act as the first point of contact for guests and external inquiries
• Train and support brokers on company programs and tools
• Assist in marketing efforts including flyers, postcards, and other printed and digital materials as well as content creation and social media management
• Assists brokers with email marketing, including the import/export of csv files, and assigning company email campaigns
• Maintains fully operational, visually appealing professional facility; acts as liaison to Landlord for repairs, upkeep, etc.
• File management and accounting support, including agent billing and commissions processing
• Monitor broker real estate licenses, process new broker paperwork, and ensure training on office computers and JLS programs.
• Oversees proper processing and maintenance of Listing and Transaction files
• Troubleshoot technical and equipment issues and coordinate with IT support
• Additional duties as assigned by the Office Leader
• Coordinate office events
• Reliable in-office attendance required

Required Knowledge & Skills:

• Understands and embodies company culture in client/broker/management relationships
• Maintains effective professional relationships with brokers and JLS staff
• Receptive to new ideas and processes, candid in sharing information
• Demonstrates professional appearance and demeanor consistent with JLS culture
• Exhibits high level of professional accountability consistently
• Maintains grace under pressure, steady professional demeanor
• Proficient in reprioritizing and multitasking
• Detail-oriented and accurate in all tasks
• Effective verbal and written communication skills
• Willingness to take on new tasks and assist brokers, including troubleshooting

Qualifications:

• College degree or equivalent work experience preferred
• Minimum two years of customer service experience
• Proficiency in Microsoft Office Suite and data entry skills
• Experience in marketing and social media management preferred
• Real estate experience helpful but not required

Position & Benefits:

• The position is full time, Monday-Friday, and is considered non-exempt for purposes of Wage and Hour Law
• Pay is from $24 to $27 (Per hour)
• JLS benefits offerings for full time employees include: Medical, Dental, Vision, Prescription, Long Term Disability, Term Life, AD&D, FSA, and supplemental insurance options
• Employees are eligible to participate in the JLS 401K retirement plan
• Paid time off and personal paid leave in accordance with JLS policies
• 8 to 9 paid holidays a year, 1 floating holiday
• Internal career growth and training opportunities
• Living Life as a Contribution® volunteer opportunities through the JLS Foundation

Physical Demands:

The physical demands described here are representative of those that must be met by an employee in an office setting to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to reach items on or near the floor
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required occasionally, 10-25 pounds
• Regular, predictable attendance is required on site at this position’s location

Work Demands:

The work environment characteristics described here are representative of those an employee in an office setting encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, online meetings)
• Ability to work in a confined area (desk or office)
• Ability to sit at a computer terminal for an extended period of time

Equal Employment Opportunity Policy:

John L. Scott Inc. provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have previous real estate experience? If so, please explain.

Education:

• Associate (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Administrative experience: 2 years (Required)
• Customer service: 2 years (Required)
• Marketing: 1 year (Required)
• Office management: 1 year (Required)

Ability to Commute:

• Mercer Island, WA 98040 (Required)

Work Location: In person