Join The John Ralls Agency, a leading insurance agency dedicated to providing exceptional customer service. Located in the vibrant city of St. Louis, Missouri, our team takes pride in serving our community with integrity, reliability, and professionalism. As a Customer Service Representative, you will be the first point of contact for our policyholders, offering guidance, resolving inquiries, and ensuring their peace of mind.At Farmers Insurance District 1475, we value the unique strengths each team member brings and foster a collaborative environment where growth and development are encouraged. If you are passionate about helping people, skilled at problem-solving, and eager to be part of a dedicated team, we invite you to apply and join us on this rewarding journey.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Holidays and Weekends Off

Client Communication: Respond to customer inquiries, provide information about insurance products, and assist with policy-related questions.

Issue

Resolution: Address customer concerns and complaints in a professional and

timely manner to ensure customer satisfaction.

Policy

Administration: Process policy changes, updates, and other administrative tasks

accurately and efficiently.

Documentation:

Maintain accurate records of customer interactions and transactions for

reference and compliance purposes.

Team

Collaboration: Work closely with other team members to ensure a seamless

customer experience and a supportive work environment.

Customer Focus: A strong dedication to providing exceptional service and exceeding client expectations.

Communication

Skills: Excellent verbal and written communication abilities, with a keen

attention to detail and a friendly demeanor.

Problem-Solving:

Ability to think critically, analyze situations, and resolve issues in a timely

and efficient manner.

Team

Player: Collaborative mindset, willing to work together with colleagues and

support team goals.

Adaptability:

Flexibility to adapt to changing priorities and work well under pressure in a

dynamic environment.

Professionalism:

Maintain a high level of professionalism and integrity in all interactions with

clients and colleagues.