We offer standard M-F hours, 8-5

No weekends, paid holidays, and a generous PTO package.

Job Snapshot:

The Johns Hopkins Medical Call Center (Patient Access Services) is seeking caring customer service-orientated problem-solvers who can think on their feet and help patients receive world-class care at Maryland's premier medical institution.

• Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins
• Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s)
• Providing exceptional customer service on every call

Job Requirements:

High School diploma or GED

Minimum of 2 years related experience in medical office, hospital, or call center

Ability to work in a fast paced and structured, metric-driven environment

Excellent communication skills

Will schedule appointments and manage inbound calls with patients and providers

What Awaits You:

A hybrid work status- 1 day per week on site in Baltimore City, 4 days work from home

Some depts require onsite training for the first 4-6 weeks

Room for growth

Ability to help others and save lives

Johns Hopkins Health System

The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS is an academically based health system consisting of: The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Johns Hopkins Howard County Medical Center, Suburban Hospital, Sibley Memorial Hospital, The Johns Hopkins All Children’s Health System, Johns Hopkins Community Physicians, The Johns Hopkins Medical Services Corporation and Johns Hopkins Medical Management Corporation.

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons and religious beliefs. Requests for medical exceptions must be submitted at your occupational health screening. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.