The Administrative Supervisor trains and coaches the administrative patient access specialists. Monitors activity for quality and productivity. Analyzes call metrics and monitoring data and produces agent feedback and management reports. Coordinates the development of, reviews and implements departmental scheduling protocols including scheduling templates. Demonstrates competency and appropriate usage of the department call management system (CMS). Responsible for scheduling staff, performance management, employee time management and other record keeping, under direction of Medical Oncology Operations Manager. Ensures the efficient, patient centered and safe day-to-day operation of the Oncology Reception and Scheduling areas. Serves as the coordinator for all activities required, while meeting the goals of these service areas. Under direction of Medical Oncology Operations Manager coordinates services with physicians, nurses, and other clerical staff to ensure smooth and efficient operations. Coordinates to ensure that insurance pre-certification of all Oncology activities are performed in a timely and accurate manner. Is the liaison between physicians’ offices from Johns Hopkins University and the community practices and the administrative patient access specialists. Works in tandem with the Medical Oncology Operations Manager to ensure the administrative staff’s commitment to excellence in customer service is carried out throughout the daily workday.

Work Location: Washington D.C.

Full time Days – able to work 7:30am-5:30pm

MINIMUM EDUCATION AND EXPERIENCE:

1. Bachelor’s degree preferred or equivalent combination of education and training.
2. Three years of relevant experience required.
3. Strong computer skills required, Epic experience preferred.

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