Patient Service Representative Position Summary:
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

Patient Service Representative Key Accountabilities:

• Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
• Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
• Schedules and pre-registers patients following established policies and procedures to ensure accuracy
• Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
• Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
• Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
• Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
• Follows organizational policies and procedures that support job responsibilities to work across multiple departments

Work Hours: Full time, 40 hrs/wk, Monday-Friday

Work Location: St. Petersburg, FL

Patient Service Representative Qualifications:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
• 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role
• Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
• Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children’s Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.