Genesis of Cary is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.
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Essential Responsibilities:

• Greet and assist guests in a timely, efficient and friendly manner;
• Advises guest of the care and needs of their vehicle;
• Provides complete and accurate written cost estimates for repairs and services;
• Checks repair progress and contacts guests with necessary updates;
• Complete necessary paperwork with accuracy;
• Refers to service history, inspects vehicles and recommends service needs;
• Establishes guest’s method of payment;
• Maintain a high level of customer satisfaction;
• Maintain and update notes and information in a customer database;
• Other duties as assigned by management.

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Knowledge, Skills and Abilities Required:

• Service Advisor experience required;
• ADP experience preferred;
• Basic computer knowledge including Microsoft Office;
• A valid driver’s license and clear driving record;
• Ability to maintain a positive attitude while working under pressure;
• Compelling written and verbal communication skills;
• Ability to work both as a team and independently;
• Capability to prioritize multiple tasks effectively;
• Possess excellent customer service skills;
• Flexible work schedule Monday through Friday and some Saturdays.

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Benefits:

• Medical and prescription coverage
• Basic life insurance, 401(k) with company match
• Employee discounts on vehicle purchases, parts and service
• Advancement Opportunities
• Competitive Pay

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Johnson Automotive is an Equal Opportunity Employer.