$500 Signing Bonus! (* bonus to be paid after 90 days of employment*)

Johnson String Instrument is hiring an Customer Service Associate to join our fantastic customer service team in Waltham, MA!

In operation for over forty years, our company is a family-owned business dedicated to the rental and sales of high-quality string instruments for musicians of all levels. Our staff is hard-working, and very friendly. Are you detail-oriented, organized, and focused? JSI wants you to join our team!

Key Responsibilities:

The customer service associate is responsible for providing the highest level of customer service to ensure the customer has the best experience possible. As the first point of contact, the customer service associate will answer customer inquiries and follow-up on action items with other departments to see tasks through to completion.

In addition, the customer service associate is responsible to perform a variety of administrative duties including, but not limited to:

• Registration for rental instruments, including phone interaction with students, teachers, and parents of rental participants.
• Take product orders, including strings, sheet music, cases, and accessories.
• Answer telephone calls, webchats, and emails- screening and routing to appropriate staff as necessary.
• Various clerical duties such as filing, mailing, organizing, and processing returned items.
• Participate in regularly scheduled staff meetings and ongoing training regarding products and policies.
• Assist with special projects and perform other related duties as directed or required

Qualifications:

• Stringed instrument and/or classical music background strongly preferred
• Effective verbal and written communication
• Able to multitask on time-sensitive projects
• Attention to detail, especially through documentation
• Thrive in a fast-paced work environment
• Basic computer skills required
• Saturdays are required

Benefits:

• Medical Benefits including Health, Dental and Vision Insurance.
• Health Care FSA and Dependent Care FSA
• 401(k) with company matching
• Long-Term Disability Insurance

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• Do you or have you played a classical stringed instrument (violin, viola, cello, or bass)?

Education:

• High school or equivalent (Preferred)

Experience:

• Music Performers: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person