Job Description:
 A counterperson in an HVAC/R wholesaling company sells parts, accessories, supplies, etc., to customers such as dealers, contractors, service firms and industrial accounts, who come into the store. This requires the use of a computer in many instances. The counter person also takes orders over the phone or fax, recommends and advises customers regarding their needs.

Job Responsibilities:

• Greet customers courteously; determines their needs, and sells merchandise or supplies; completes sales.
• Takes phone/fax orders, making recommendations and suggestions of substitute or related items where necessary.
• Maintains catalog and printed price sheets in an orderly manner.
• Prints up customers’ orders, ascertains proper price classifications, may extend prices for quantity and compute sales ticket.
• May accept cash, make change, or refer customer to a payment desk.
• Stocks shelves with merchandise.
• Maintains good housekeeping; keeps counter and store area neat and orderly.
• Fills sales orders.
• May relay telephone and fax orders to different departments to fill special requests.
• Loads merchandise into a customer’s vehicle.
• Maintains good records on lost sales.
• Assists in taking inventory, and displays
• Accepts returned good for credit.
• May have the authority to re-order merchandise within established limits
• Assists in unloading and unpacking of incoming stock, routing deliveries, or packing orders. Checks packing slips, prices and quantities.
• Advises sales people of customer opportunities; assists buyer with purchasing and inventory problems.
• Performs various clerical work; for example, sending warranty reports to manufacturers, preparing price quotations, filing, labeling, storing stock, pricing bills, allowing return goods credit.
• Attends sales, tech training, and general company meetings.
• Understands company policies, terms and product warranties.

Job Requirements:

• Superior customer service skills
• High school diploma, GED, or equivalent training, experience
• Initiative to take on new responsibilities and learn new things
• Strong computer skills
• Honesty and strong work ethic

Preferred:

• 2 years experience in HVAC/R industry or equivalent training
• 2 years experience as Sales Associate in wholesale or similar industry