Client Experience Representative

Who We Are:

At Jon Renau, we transform lives by offering top-tier solutions for those experiencing hair loss. As one of the world’s leading international manufacturers of hair alternatives—wigs, hair pieces, extensions—we’re at the forefront of innovation, delivering the most natural-looking fiber options, cutting-edge styles, and comfortable designs. Our mission extends globally, partnering with over 2,000 local boutiques, oncology centers, hospitals, large retailers, and major e-commerce platforms to provide the best hair loss solutions.

Classification: Non-Exempt

What You Can Expect from Us:

At Jon Renau, innovation and customer satisfaction are at our core. Join a vibrant, creative, and passionate team in our state-of-the-art Carlsbad, CA headquarters. We value respect, communication, integrity, and accountability, and we pride ourselves on making a profound impact on the lives of those we serve.

About the Role:

We're on the lookout for a highly motivated and disciplined Customer Experience Representative to join the Jon Renau team. If you have exceptional customer service skills, a keen eye for detail, and the ability to communicate effectively, this is the opportunity for you. Bring your positive attitude and passion for helping others to a company where you can truly make a difference.

Responsibilities:

As a Client Experience Representative, you'll be at the heart of our customer service operations, ensuring we maintain our industry-leading reputation. Your key responsibilities will include:

• Answering Inbound Calls: Provide top-notch customer service to incoming queries.
• Order Placement: Assist clients in placing orders seamlessly.
• Stock Checks: Keep clients informed about product availability.
• Customer Inquiries: Address end consumer questions with expertise.
• Booking Education Classes: Organize and schedule product education sessions.
• Client Record Maintenance: Support Account Managers in keeping client information up-to-date.
• Desk Coverage: Step in for Account Managers as needed.
• Data Entry: Ensure accurate and timely data management.

What You Bring:

• Education: High school diploma or equivalent.
• Experience: Minimum of 2 years in customer service.
• Skills: Proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Industry Knowledge: Experience in the beauty industry is a bonus, as is a cosmetology license.
• Communication: Excellent verbal and written skills.
• Organization: Strong self-management and time management abilities.
• Detail Orientation: Keen attention to detail and organizational skills.
• Interpersonal Skills: Ability to interact positively and productively with others.
• Bilingual Skills: Spanish/English fluency is a plus.

Physical Demands:

This role requires regular sitting, standing, walking, and using hands and fingers to operate a computer and phone. Occasionally, you may need to lift and move up to 20 pounds.

Work Schedule:

Shifts: 7:30 am – 4:00 pm

Location: On-site at our Carlsbad headquarters.

Flexibility: Overtime may be required based on business needs.

What’s in it for You:

Competitive Salary & Comprehensive Benefits: We believe in rewarding our team members for their hard work.

Benefits:

• Medical – With employer contribution that covers most of the Individual plan cost
• Dental – 100% Employer Sponsored Individual Dental Plan Available
• Vision – 100% Employer Sponsored Individual Vision Plan Available
• Life Insurance – $25,000 Plan 100% Sponsored by Company
• Long Term Disability – 100% Sponsored by the Company
• Flexible Spending Account
• PTO – 3 weeks per year
• Holiday – 6 Paid Holidays Per Year
• 401K – With Employer Match available
• EAP – 100% Employer Sponsored
• Additional: Options for supplemental AFLAC Plans; Sponsored company events, Employee discount on all Jon Renau products.

Opportunities for Growth: Advance your career within a supportive and dynamic organization.

Join Us:

Become part of a company that values your contribution and offers a chance to grow in a supportive and innovative environment. Make a real difference with Jon Renau.

Ready to Make an Impact?

If you're excited about this opportunity and ready to join a dynamic team dedicated to improving lives, apply today!