Position Title : Client Services Specialist

Department : Conferences and Events

Industry : Legal / Law Firm

Reports To : Client Services Manager

Location : Washington, DC - OnSite

Status : Full Time, Direct Hire, Non-Exempt, 37.50 Hours / Weekly

Jones Networking is recruiting for a Client Services Specialist to join the Washington, DC office of an international Law Firm.

This opportunity offers career growth in a fast-paced environment. The Firm offers competitive salary, excellent benefits, including;

medical, dental, vision, flexible spending account, life insurance, generous parental leave and PTO plan, retirement plan, transportation benefits, wellness programs, education scholarship opportunities, and more.

Client Services Specialist Position Summary :

• Provide high quality service to lawyers, clients, staff, and visitors who require conference center services.
• Ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center.
• Answer, screen, and direct lawyers, clients, staff, and visitors to appropriate destinations.
• Maintain a concierge style level of service in the Conference Center to assist with lawyer, staff, client, and visitor needs.
• Schedule meeting and conference rooms including coordinating catering, room setup, and equipment needs with other departments that provide service to the conference center.
• Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation.
• Track, change, and coordinate visitor offices.
• Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurants, travel, and lodging.
• Assist lawyers, staff, and visitors with basic technology and audio-visual equipment such as laptops, telephones, and lighting as necessary for presentations, etc.

Client Services Specialist Qualifications Summary :

• Bachelor's Degree required.
• Strong client services background, with emphasis on organization, initiative, and attention to detail.
• Excellent time management and multi-tasking skills.
• Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills.
• Ability to coordinate with co-workers, and other departments that provide service to the conference center.

Last updated : 2024-07-16