131 Bilingual Customer Service Representative (Primarily Home) Jobs in Denver, CO
Jooble is Hiring a Bilingual Customer Service Representative (Primarily Home) Near Denver, CO
In this primarily home-based role, you will spend 80% of your time (4 days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Our office locations are Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214.
Relocation Support Offered for Eligible Candidates
Shifts will cover a portion of our hours of operation from 8am ET - 11pm ET. Set daily hours will include every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hours.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
Position Compensation Range$23.00 - $30.76
Pay Rate TypeHourly
Compensation may vary based on the job level and your geographic work location. Primary Accountabilities
- You will ensure that all pertinent information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.
- You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.
- You will serve as an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
- You will refer more complex issues to appropriate service partners.
- Demonstrate experience providing customer-focused solutions or support.
- Demonstrated written and spoken English and Spanish communication skills.
- Demonstrated ability managing multiple priorities in a fast-paced environment.
- You will troubleshoot and resolve issues.
- Employees are expected to pass their state's P&C license exam within 12 months. Training and administrative support will be provided.
- Up to 10%.
- Work that primarily involves sitting/standing.
- Not applicable.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Job Summary
Full Time
$61k-79k (estimate)
09/07/2024
10/03/2024
jooble.org
Limassol
<25
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