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Vice President, Workforce Customer Success
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Vice President, Customer Success
Jooble
Boston, MA | Full Time
$224k-295k (estimate)
3 Weeks Ago
Vice President, Customer Success
Jooble Boston, MA
$224k-295k (estimate)
Full Time 3 Weeks Ago
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Jooble is Hiring a Vice President, Customer Success Near Boston, MA

We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website Vice President, Customer Success About The CompanyProminent healthcare provider serving the local community
Industry Hospital & Health Care
Type Privately Held, VC-backed
Founded 2020
Employees 11-50
Funding $76-$100 million
Categories
  • Health Care
  • Healthcare
  • Medical Care
  • Ambulatory Services
  • Ambulance
  • Computer Programming
  • Software
  • Professional Services
  • Computers
  • Health Diagnostics
  • Personal Health
  • Primary and Urgent Care
About The RoleThe Company is a leading healthcare technology firm dedicated to revolutionizing the healthcare industry by empowering primary care providers and physicians. The company's mission is to restore the independence and joy of practicing medicine, particularly in the context of an aging population and the challenges of Medicare. They are seeking a Vice President of Customer Success to lead a team of Relationship Managers in engaging with physician practices and health systems in a value-based care context. The successful candidate will be responsible for driving strategy to ensure customer performance, satisfaction, and retention. This role involves owning the quality assurance strategy for customer relationships, serving as the primary point of escalation, and overseeing the development of client delight and satisfaction activities. The VP of Customer Success will also be accountable for driving superior program and product performance across all customers and maintaining a best-in-class Net Promoter Score. Applicants for this role should have a Bachelor's degree or equivalent work experience, with at least 10 years in a high-performing healthcare customer service environment. Experience in clinical transformation, network contracting, and development, or a similar provider-facing field is highly valued. The role requires a track record of scaling a team and service capability while maintaining performance standards and increasing resource efficiency. The VP of Customer Success will work closely with various teams, including product, data science, and clinical operations, to develop and implement performance improvement initiatives. The ability to build relationships, resolve issues proactively, and create exceptional experiences for providers is essential. The company is an equal opportunity employer, committed to a fair hiring process and a diverse, inclusive work environment.
Hiring Manager Title Chief Product Officer
Travel Percent 25%
Functions
  • Sales/Revenue
  • Account Management/Optimization

Job Summary

JOB TYPE

Full Time

SALARY

$224k-295k (estimate)

POST DATE

05/30/2024

EXPIRATION DATE

07/20/2024

WEBSITE

jooble.org

HEADQUARTERS

Limassol

SIZE

<25

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