Jooble is Hiring a Vice President, Customer Success Near Denver, CO
We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website Vice President, Customer Success About The CompanyTop consumer research software platform Industry Computer Software Type Privately Held, VC-backed Founded 2009 Employees 51-200 Funding $26-$50 million Categories
Information Technology & Services
Healthcare
Artificial Intelligence
Business Intelligence
Crowdsourcing
Product Research
SaaS
Specialties
consumer insights
market research
business intelligence
software
saas
data
and consumer research
About The RoleThe Company is seeking a Vice President of Customer Success to lead its operational and revenue growth initiatives. The successful candidate will be responsible for implementing and managing the day-to-day operations of the customer success team, with a strong focus on revenue and logo retention, reducing churn, and identifying future product opportunities. This role requires a leader who excels in customer revenue growth, onboarding, training, and retention management, and is adept at building and scaling processes. The ideal candidate will have a Bachelor's degree or equivalent, at least 10 years' experience leading a sales or customer success team in a B2B SaaS environment, and a proven track record of building and scaling customer success operations. Key responsibilities for the Vice President of Customer Success at the company include establishing a services/solutions revenue-generating business, managing scalable customer success processes throughout the customer lifecycle, creating a comprehensive customer retention calendar, and utilizing data to drive business decisions. The role also involves optimizing renewals and up-sells, growing multi-year renewal structures, and partnering with marketing to design campaigns for customer feature adoption. The candidate should have a high level of intellectual curiosity, an entrepreneurial approach to leadership, and a deep understanding of enterprise technology, particularly in the domain of market research and analytics. The role is a unique opportunity to make a significant impact on the company's revenue growth and requires a leader who can motivate and inspire customer teams while maintaining a culture and metrics focused on customer experience and service solutions. Hiring Manager Title Chief Customer Officer Travel Percent Less than 10% Functions