Job Overview:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. As a key player in our organization, the successful candidate will be responsible for providing exceptional customer service and support. This is an exciting opportunity to work in a dynamic environment, utilizing your communication skills to resolve customer inquiries, concerns, and issues.

Responsibilities:

- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely support to ensure customer satisfaction.
- Utilize computerized systems and data entry tools to efficiently manage customer interactions and maintain accurate records.
- Communicate effectively with customers, providing clear and concise information to resolve their issues and promote our products and services.
- Collaborate with sales and marketing teams to identify and address customer concerns and needs.
- Develop and maintain a thorough understanding of our products and services to effectively answer customer questions and provide recommendations.
- Provide bilingual and multilingual support for Spanish-speaking customers.
- Demonstrate strong phone etiquette and maintain a professional demeanor when interacting with customers.
- Meet and exceed customer service performance goals and standards.

Requirements:

- Strong customer service skills, with a focus on delivering exceptional support to our customers.
- Proficiency in computerized systems and data entry tools.
- Excellent communication skills, with the ability to effectively communicate with customers and colleagues.
- Experience in sales or customer support, with a proven track record of meeting performance goals.
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- Familiarity with office software and the ability to learn new systems quickly.
- Strong phone etiquette and the ability to work in a fast-paced environment.

This role offers an exciting opportunity to make a meaningful impact on our customers and contribute to our company's continued growth and success. If you are a customer-focused and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding role.

Job Type: Part-time

Pay: $15.22 - $16.30 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Chattanooga, TN 37404 (Preferred)

Ability to Relocate:

• Chattanooga, TN 37404: Relocate before starting work (Required)

Work Location: In person