Business Support Management (BSM) is a CIB Finance & Business Management function focused on 3 principal stripes: 

1. Business Change Management (BCM)
2. Assistant Management 
3. Expense Management

The Business Change Management (BCM) Team is responsible for control-focused activities in support of CIB (Corporate and Investment Bank) businesses.

Job Responsibilities:

This BCM position will support businesses within CIB. Candidate must be comfortable interacting with varying levels of senior management and will have to provide general support of day-to-day business functions.
Responsibilities include the following:

• Management of on/off boarding, transfers in/out of employees in the business
• Provision technology, applications & market data
• Project Management liaison (i.e. technology upgrades, facility upgrades, summer intern onboarding)
• Act as a conduit to CIB & Corporate Real Estate teams; maintenance of floor plans, move management, review of cost allocations / cost centers
• Review and certification of Physical Floor Access
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes

Additional job scope includes providing guidance and support and driving the agenda in the following areas:

• Ensure that effective business and process controls are maintained consistently across all businesses
• Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management

Required Qualifications, Skills and Capabilities:

• 2-4 years of related experience
• Strong oral and written communication skills
• Independent problem-solving skills
• Customer service / Client facing experience is helpful
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
• Excellent relationship building skills with the ability to listen well and influence others
• A self-starter who is organized and consistently meets deliverables
• Focus on Controls and mitigating Risk factors
• Proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Comfortable leading an initiative or playing a support role on the broader team