If you're passionate about reporting and metrics, you have found the right team.

As a Client Service Analyst in the Payments Solution Center, you will be required to provide account maintenance and invoice inquiry support via phone and email channels. You will be challenged to stretch outside your comfort zone, learn new skills, help the team understand and meet the needs of our suppliers and internal partners. You will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls.

Job Responsibilities

• Share payment and invoice related status with steps to resolve
• Resolve all Supplier inquiries within Service Level Agreement by coordinating with internal teams and sharing timely status updates with interested parties
• Proactively communicate and escalate aging and sensitive supplier issues
• Share information on identified supplier issues or product deficiencies and suggest ideas for process improvement and volume reduction
• Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks.
• Ensure proper handling and disposition of case tracking records 

Required qualifications, capabilities, and skills 

• Bilingual – Portuguese and English proficiency required
• 2 years of Trade & Working Capital customer service experience in a call center environment required 
• Strong team player with ability to build good working relationships with various teams
• Strong written, verbal and interpersonal skills 
• Effective problem solving 
• Ability to exercise sound judgment and make effective decisions 
• Effective time management and organizational skills 
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment 
• Self-starter who does not require close supervision