You are a strategic thinker, passionate about finding solutions for customers. You have found the right team.

As a Client Service Specialist in the HEALTHCARE PMTS CUSTOMER SVCS department you will resolve customer issues related to InstaMed’s platform for healthcare and financial transactions. You will maintain frequent voice and email contact with customers and business partners. You will be expected to manage our customers' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position groomed for future growth with the company.

Job Responsibilities

• Answer phone calls and emails from customers in a professional and courteous manner
• Resolve technical customer issues in an effective and expedient manner
• Create and maintain case documentation in InstaMed’s CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
• Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Manage escalation of incidents within Customer Service and to other departments
• Setting customer expectations and managing sensitive customer situations
• Effectively communicate technical information to end users

Required qualifications, capabilities and skills

• Ability to work onsite in Center City / Philadelphia, PA. Business days/hours are Monday - Friday / 7:00AM - 9:00PM. Start times will vary based on business needs. 
• Excellent organizational skills in managing timelines of customer issue resolution
• Effectively communicate between all levels and departments
• Ability to apply analytical techniques to solve problems
• Capacity to function and multitask in a fast-paced environment

Preferred qualifications, capabilities and skills

• Internship or professional experience in a customer-facing position 
• knowledge of healthcare or financial application
• Bachelor's degree