The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

As a Process Improvement Associate I in the Process Engineering Center of Excellence, you will consult on strategic improvement efforts within our Transformation and Optimization books of work by executing current state assessments, quantitative analyses, and ideal future state designs.

Job responsibilities: 

• Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
• Solve complex business problems
• Perform competitor analysis sand industry research
• Work with Process Improvement Managers to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives
• Ensure quality and timeliness of deliverables
• Influence, design, and develop tactical process improvement plans
• Lead workstreams and team members

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree from an accredited institution
• Exceptional organizational skills
• Strong written and communication skills
• Demonstrated interest in process improvement, or process re-engineering efforts 
• Working collaboratively with team members across all lines of business
• Self-starter and avid-learner who is genuinely curious and committed to developing new skills
• Ability to travel as needed (25 – 50% on average; will vary by engagement and based on pandemic conditions)

Preferred Qualifications, Capabilities, and Skills:

• 2 plus years work experience, including process improvement experience
• Awareness of Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements 
• Exposure to Tableau, Alteryx, or similar systems
• Project Management experience

This role does not offer visa sponsorship.

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.