You are a production fast-paced environment enthusiast. You have found the right teamAs a Client Service Specialist IV in the Client Care Center you are a passionate person giving the highest standard of service to all clients. You have found the right team. The principal purpose of the position is to act as a central point of contact for the client, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. You will focus on resolution of all cash and account investigations and issues, identifying and resolving workflow issues and on ensuring clients' needs and expectations are formally discussed and analyzed to ensure that agreed quality standards are maintained.Job Responsibilities Field incoming inquiries from the product/segment classified client channels, such as '800'-telephone number; fax; email; mail as it relates to Treasury Services related products. Adhere to the policy, procedures and standards as governed by ISO, Risk and Compliance standards Ensure the prompt resolution of all customer queries while ensuring the client experience is world class. Assist Relationship Managers with queries on customers' accounts (e.g. following up on old queries or updates, escalations, etc.) Identify clients calling for balances, transactional data and for manual payments in order to offer them the use of internal tools and JP Morgan platforms, and discuss the benefits with them for self-serve. Track all inquiries received into the service center regardless of channel in the case tracking tool Service Portal. Prioritize responsibilities to ensure individual goals and objectives are met as defined in the scorecard.Required qualifications, capabilities and skills Excellent communication skills (verbal and written) with emphasis on banking terminology Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request Ability to work in a fast-paced environment and an adaptability to change Strong problem-solving and decision-making skills Exhibits ability to work effectively in a team environment Proficiency in MS Windows and Office with the ability to work with multiple applications at the same timeHours of Work / Shift Fully-staffed Operational hours Monday-Friday, 8:00 AM - 9:00 PM Eastern Standard Time 4 Weeks of training Monday-Friday 9:00am-6:00pm