Recovery Collections - Deficiency Balance

Job responsibilities

• Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral; managing a portfolio consisting of accounts that are 0 to 120 days delinquent or charged off where applicable.
• This includes contacting customers and 3rd parties to determine their intent with collateral and collecting payments as required.
• Assessing the level of risk associated with each vehicle/account to determine an appropriate course of action.
• Responsible for working with tow companies, executors, auctions, local law enforcement, insurance companies, skip and repo vendors.
• Working with both primary insurance companies and gap administrators or gap providers for resolution to claims.
• Assisting customers
• Support a strong network of internal departments that all have segment of this process and ensure all groups are functioning as intended.

Required qualification, capabilities and skills

• Organization and prioritization skills a must
• Excellent communication and listening skill
• Ability to work overtime as requirement

Preferred qualifications, capabilities and skills

• Decision making abilities
• Previous auto experience helpful
• Basic skip tracing experience strongly preferred
• 1-3 years customer service or collection experience strongly preferred