Summary

As a Consumer Direct Home Lending Advisor in Chase Home Lending, you will guide your clients through the process of home ownership, ensuring strong sales results. Utilizing your extensive knowledge and understanding of home lending products, you will act as the primary point of contact for your customers throughout the duration of the loan. You will comply with all regulatory requirements while marketing and promoting the financial products offered by Chase.

Job Responsibilities

• Convert inbound and outbound leads into Prime FHA mortgage loan applications
• Source all business and logging all contacts with prospects
• Use consultative selling of Purchases Loans in a call center environment
• Recommend optimum product/rate program combinations to prospects
• Ensure compliance with applicable statues and procedures
• Provide feedback on lead quality
• Meet required sales performance for pre-established goal volume

Required qualifications, capabilities and skills

• Proficient with Microsoft Applications (Word, Excel and PowerPoint)
• Self-motivated and detail oriented
• Excellent oral and written communication skills
• Organized with a demonstrated ability to manage multiple tasks and meet deadlines in a timely manner
• Demonstrated ability in providing superior customer service and consultative selling
• Ability to adhere to Hybrid work schedule (3 days on-site and 2 days remote)
• Ability to adhere to on-site training Monday - Friday 8:00 AM - 5:00 PM for the first 60 days

Preferred qualifications, capabilities, and skills 

• FHA/VA sales experience 
• Call Center experience 
• Marketing, promoting, relationship building, and consulting skills 
• Experience in the Financial Services, Mortgage, Auto, Medical or Education industries