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Chase Digital Assistant (CDA) team is driving AI innovation by creating a best-in-class virtual assistant to become financial partner to our customers. Like ChatGPT and Alexa, the team pushes the limits of conversational interfaces (UI and voice). We're looking for designers who can break out of traditional design methodologies and apply design thinking, in parallel with linguistics & machine learning, content strategy, and product design. Job Responsibilities Lead and craft the end to end development and implementation of conversational flows and scripts for chatbots, virtual assistants, IVRs(Interactive voice response), and other AI(Artificial Intelligence)-driven communication tools. Craft the future state NLU experience across several area products. Contribute to the strategic direction of our AI/ML(Artificial Intelligence/Machine Learning) service initiatives, ensuring alignment with company objectives. Participate and interpret qualitative and quantitative research to understand user needs, challenges, and opportunities for service improvements. You'd collaborate with researchers. Collaborate with ML(Machine Learning) teams to train and refine NLU models based on conversational design principles and industry best practices. Present design concepts and strategies to senior leadership, integrating feedback and driving alignment. Work closely with cross-functional teams, including data scientists, Engineers, product managers, and human experience designers. Required Qualifications, Capabilities and Skills Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience 5 diverse experience working in the Conversation Design, User Experience Design, or Content Strategy Can direct self and others in both planning and structuring the work, and executing on expected levels of quality Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads Strong facilitation skills and experience employing a variety of methods and techniques to run design-led workshopsPreferred Qualifications, Capabilities and Skills Advocate for Accessibility Guidelines and Inclusive Design practices Comfortable with structuring and planning design work in cross-functional contexts Creating conversational experiences in the realm of finance and banking Familiar with Jira and Agile development processes
Full Time
$173k-221k (estimate)
06/30/2024
07/19/2024
jpmorganchase.com
MCKINNEY, TX
>50,000
1968
>$50B
Banking
For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran.
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