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Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President in Affluent/HNW(High-net-worth) Card team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
In this role, you will help to lead, define, and shape our CX strategy to align GTM(Go-to-market), offering, and key moments of truth for our cards. This is inclusive of anything from unboxing, to digital touchpoints, to servicing. An ideal candidate will have a strong consultative muscle and can partner effectively with product and other cross-functional partners to both gather necessary inputs and get to winning outcomes.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Full Time
Banking
$153k-192k (estimate)
08/17/2024
10/16/2024
jpmorganchase.com
MCKINNEY, TX
>50,000
1968
>$50B
Banking
For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran.
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