You are driven by quality assurance and controls and passionate about driving quality management for your partners.

As a Client Ops Lead - Global Quality Management in Payments, you will partner with stakeholders throughout Client Service and Implementations (CS&I) in their dedicated Line of Business, in addition to Controls, Risk, Compliance, Audit and others to provide independent oversight of activities that support compliance with applicable policies, Line of Business procedures, in addition to controls, laws and regulations. You will oversee the creation implementation, and execution of an effective, scalable and highly visible Quality Management framework, that includes governance for Quality Assurance (QA) and Quality Control (QC) or (maker/checker processes) while responding to audit, compliance and/or regulatory inquiries and examinations. You will also have responsibilities for managing team leaders and independent contributors in multiple regions of the world, and, as a result, may be expected to adjust working hours accordingly.

Job Responsibilities

• Facilitate the identification of gaps and drive solutions that minimize risk exposure and losses resulting from inadequate internal processed, systems or human error
• Ensure active identification, response and/or escalation of risks or common failure points and drive actions to address the root cause
• Influence policies and procedure to maximize client/employee experience and promote sustainable activity
• Accountable for an effective partnership between the Line of Business and the Lines of Defense, including communication results of QA (written reports/oral presentations)
• Manage inventory of Controls and associated performance metrics, reporting violations and items requiring remediation
• Develop, maintain and oversee governance and standard operation procedures for QA reviews, including prioritization, defining scope, statistical sampling, establishing minimum requirements, documenting and maintaining key records for QA audit reviews

Required Qualifications, Skills and Capabilities

• Model an inclusive environment for employees and partners, aligned to firmwide Diversity, Equity and Inclusive (DE&I) goals
• Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Ensure proper risk discipline, controls and culture are in place to identify, escalate and challenge issues.
• Assess talent and builds bench strength for roles across the organization.

Preferred Qualifications, Skills and Capabilities

• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Reporting, written communication
• Critical Thinking
• Influence, Collaboration
• Policies, Procedures, and Guidelines Management

Work Schedule

• This hybrid role requires going into the office three days a week with two day flexibility to work from home; subject to change

This role is not eligible for H1B or Sponsorship