Job Description Part-Time Customer Service Agent Burlington International Airport (BTV) - South Burlington, VT - BTV00000060 **Description**

**Customer Service Agent**

**Greeting our passengers with a smile**

**Caring for Customers**

* As a Customer Service Agent, youll make every interaction a positive one

* Whether helping with reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected

* To be successful in this role, youll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

* Caring is job one regardless of our customers disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

**Youll be provided the tools you need on the Runway to Success!**

* We provide paid training, including orientation and classroom, virtual, and on-the-job training

* When youre ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more

**Flexibility**

* Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

* You must be available for day and night shifts, weekends and holidays

* You will be required to work mandatory overtime, when necessary

* As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

* Punctuality and reliability are essential weve got flight schedules to meet!

**We reward your efforts**

* Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines amazing global network

* UA Discount Program for flights when you want to purchase a ticket

* Paid time off (PTO)

* And more

**Qualifications**

**UGE requirements**

* High school diploma, GED or equivalent

* Minimum of 18 years old

* Ability to operate a computer to enter and retrieve data

* Ability to lift up to 70lbs on a consistent basis

* Ability to pass a background check, hearing and vision tests, and drug screen

* Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements

* Legally authorized to work in the United States without sponsorship

**Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT**

****COVID-19 Vaccine Mandate*****

As a condition of employment, you must demonstrate proof of vaccination for COVID-19. If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request an exemption as a reasonable accommodation. Failure to provide proof of vaccination or obtain an exemption as a reasonable accommodation will result in your separation from UGE.

**Primary Location**

United States-VT-BTV - Burlington