Welcome to J.P. Morgan! Are you looking for an opportunity to advance your career in Payment Client Service space? You have found the right team !

As a Client Service Account Manager in the Payment Operations team, you will be responsible to provide world class service experience to local, regional and global clients assigned to you from various segments including Corporate, Multinationals and Commercial Bank. You will be part of the local team that supports the regional and global agenda for the client service and Implementation organization. A critical part of this role requires you to possess strong communication skills mixed with local industry and product knowledge related to Payments, Clearing and Settlement services.

Job responsibilities 

• Manage a portfolio of clients independently and be the first point of contact for the clients for all matters related to the products offered to the clients
• Build strong relationship with clients, understand their business needs and support clients for their strategic projects.
• Demonstrate strong negotiation skills with internal and external clients to ensure all deliverables are completed within time. 
• Perform analysis on client activities, identify opportunities for better and more effective service to clients. 
• Partner with local and regional stakeholders in executing the strategy that supports the business objectives. 
• Maintain a strong discipline in case management, logging, tracking and reporting of all client enquiries in a timely manner. 
• Strive to close open enquiries from internal and external clients in a timely manner. 
• Adhere to all internal and external SLAs maintained internally and with clients. 
• Learn the product and other efficiency related initiatives. Should be able to proudly talk about the initiatives with the clients. 
• Manage requests, in a timely manner, related to client documentations, including but not limited to account maintenance, addition and removal for signatories etc.
• Assist and drive key projects, daily tasks and exception management.
• Conduct service quality reviews on regular basis, obtain client feedback and follow through to closure. 
• Collaborate and partner with Product, Operations, Technology, Compliance, Sales and Implementation teams to drive the broader franchisee agenda

Required qualifications, capabilities and skills 

• Minimum of 3 years of experience in service and account management in banking industry, with an emphasis on independently managing a large portfolio of clients
• Good knowledge of Banking products, including domestic and cross border payments, Trade Finance and Liquidity Operations
• Strong influencing, negotiation and presentation skills
• Excellent process and analytical skills with the ability to work in a complex, matrixed environment
• Demonstrated ability to work collaboratively and develop strong partnerships across diverse teams
• A tertiary qualification in a relevant discipline.