Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Omnichannel Solutions, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Job responsibilities Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources Handle all escalated technical issues by validating defects, debugging, verifying network connectivity, and setting up traces. Ensure all product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained. Further thought leadership leveraging a deep understanding of the client and competitor landscape Interpret customer issues, report design concerns, reliability, and/or maintenance problems.Required qualifications, capabilities, and skills 3 years of experience or equivalent expertise in product management or a relevant domain area Demonstrated performance in either product management or relevant domain area Experience executing operational management and change readiness activities Experience in product deployment processes Preferred qualifications, capabilities, and skills Developed knowledge of the product development life cycle Bachelor's degree in computer science or related technical field is preferred Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment