Consumer & Community Banking (CCB) Operations Product organization needs you CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.As a Process Development & Improvement Associate in the Automated Alerts team, you will lead design and development of new communication use cases across multiple channels, while also working to help optimize existing processes that deliver more than 125,000 real-time interactive communications to customers each day. You will engage in daily report monitoring efforts, Issue resolution and collaborate with key stakeholders across multiple platforms, including external vendors, to ensure high quality solutions are delivered on time and within budget. Must have the ability to work independently in a fast-paced environment with competing priorities, is a must.Job responsibilities Collaborate with stakeholders to identify and develop new communication types Identify and implement recommendations for communication process improvement Set and manage clear expectations and understanding for all stakeholders Manage multiple fast-paced and complex projects that have significant impact on the business Manage development projects from concept to postproduction monitoring and Regulatory, Risk, Control and other relevant firm wide guidelines Communicate project status and results clearly to stakeholders and sr. leaders and ensure customer communication standards, procedures, process flows, and design documents are followed and updated as necessary Maintain our control environment by ensuring programs and projects are completed in accordance with all, follow and help develop best practices, innovative approaches to program and project management, and help buildand execute a continuous improvement model, and Communicate effectively to all levels of executive managementRequired qualifications, capabilities, and skills Must be self-directed with the ability to multi-task and keep a strong attention to detail Manage, self-organize, and meet deliverables according to project and task schedule Flexible with the ability to quickly adapt within a dynamic environment Strategic thinking; proven ability in driving change Broad delivery experience, including understanding of tools, processes, and best practices Knowledge of Agile/Productivity Tools (JIRA, Confluence, SharePoint) Ability to synthesize large amounts of information to tell a relevant storyPreferred qualifications, capabilities, and skills Analytical and problem-solving skills with the ability to understand business and technical functions, processinformation quickly, and assess impacts Ability to build effective partnerships across the business and influence outcomes without formal authority Strong verbal and written communication skills Time management and organizational skills